You cannot talk to a live person in the departments that matter where they have the answers as to what is going on with your funds. We were unable to cancel it because termination fees is like $1,800. After my first year of business I decided to switch processing companies. Stay away. My manager was very helpful. Claim they never received and will not take it off my credit report till I pay an additional “buy-out” fee of $324.20. Its the principal of the matter that I am upset about and the deceiving practices that take place when you try and cancel. I am getting SCREWED ROYALLY!! I called several times regarding this unauthorized charge, usually spend about 45 mins on the phone, nothing is accomplished, each individual I speak to has no authority to reverse the error and issue a refund. RUN, don’t walk from First Data!!! This was encouraging because the long established POS was with a chartered bank and moving to First Data would reasonably be more seamless given the affiliation. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? This company is by far worse than the Government with nickel and dime fees. Last month (0) Last 3 months (1) Last 6 months (1) Last year (1) Any time (4) By Topic. SALES REPRESENTATIVE/PROACTIVE LEAD GENERATION, Stressful work environment with lots of favoritism, Terrible management they play favorites and no support, Decent company with crazy standards and workload, You have to know or party with the supervisor or manager to move up, Flexible position but very difficult to achieve goals due to competitors, Business Development Manager - South East. **Stay Away – Avoid at All Cost **These criminals operating from Marietta, GA are total scam. First Data is the absolute worst company I have encountered in 25 years of business. That claim of $64 due is holding up my ability to re-fi my home. They are incompetent and do not follow through with complaints. Usually the management team spent more time outside smoking together than they did at their desks. For a small business, this company has crushed my business. I have had charges appear on my statement and they cannot tell me what it was for or why I was charge the fee or what transaction it might be related to – their only answer is that the computer determines the fees. This incident with First Data has resulted in heightened financial hardship and struggle for our small motel amid the last 5 months of pandemic induced shutdown and recession. Month to month and the customer pays the CC fee so on a 5.00 bill they would pay an extra .19 . But they don’t. First Data is the largest merchant service provider in the world, with over 6 million merchants using the service. Luckily I got them to give me a 3 year lease instead of 4. I rang the company again and said I was going to take legal action against them. Scary! Now they want me to buy a whole new system. They put me on hold for two hours then say you need to wait two business day to get your deposit. It is now 10:03 on Tuesday morning. I do as he advises. I know that I clearly asked how much are the fees, and he only told me fee per transaction. We are dealing with them third hand and was surprized to find we are in a 60 month contract at $42 a month. So I sent in another cancellation letter after speaking to a representative (this is the only way to cancel) and they deducted another $75 bucks as a cancellation fee. So while I don’t usually recommend merchants sign up with First Data directly because I can’t vouch for every single internal sales rep there, I do recommend that merchants sign up with services like Dharma that have a proven track record of quality and value. You shouldn’t experience the intense sales pressure or the misleading claims you commonly have to deal with when working with independent agents. my bank account will show something different . Additional research indicated that our provincial municipal association has an agreement them that further reduces our fees. First Data has repeatedly lied to me. After paying a $550 early cancelation fee, which I assumed was to FD & to cover the equipment, I went on my way. | Read 81-100 Reviews out of 457 Hello Eddie,I work with First Data and you are right the system is slow for emv. But since then I have been billed and additional $25 when I do not use the card, which I was unaware of, and some other additional fees, even when I did meet the monthly minimum. I would be very happy to join a class action against First Data if you know of one. One of the only ways to get out of paying it is to find a new credit card processor who will pay off your existing termination fee in order to gain your future business. Great place to work. Our local credit union arranged to have a First Data representative contact my office to discuss service and pricing. No one other than yourself is able to cancel services from a merchant processor. ShippingEasy is one of our top picks for shipping software! I recommend never sign anything without having time to read it thoughly. 4.4/5. I have been banking with Suntrust since 2014 and it is truly such a shame that Suntrust has such a terrible partner, First Data, who doesn’t care about business. Now they are charging me $500 to cancel service. I was very impressed and will certainly recommend First Data to my friends and business colleagues. They say they don’t require a contract but it sounds like they could raise fees. Is there any way to find out how much data is processed and having a greater bandwidth would help with speed or is it First Data’s server side that is slow. 524 Reviews. When you compare the reviews for First Data left across a number of review platforms, it paints a slightly mixed picture: TrustPilot 4 / 5 (424 reviews) Google Reviews 3.1 stars (115 reviews) These are pretty solid review scores, especially when TrustPilot reviewers aren’t generally the most chipper! Not a chance. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. The company does deserve credit for responding to every negative review and offering to correct the situation — a practice that not all providers follow. Want to know more about working here? You definitely should also thoroughly review your entire contract before you sign up for an account. 80/Month issue resolved 16,000 new cases to communicate within their umbrella in these videos than there rarely! 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