I'm totally baffled by the service and lack of communication for a "luxury" resort. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. at this hotel because they are fraudulent. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Yes, free parking is available to guests. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Yes, guests often enjoy the harbor view available here. No email. The hotel NEVER notified me! Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. I just did not find this to be very fair. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. We shall be back again next April, and we are already looking forward to it. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Excellence Oyster Bay, Falmouth: 2,852 Hotel Reviews, 3,650 traveller photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. No explanation or apology. Location #7121. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The Martini bar was an experience, the ambiance and the food!!! This is the version of our website addressed to speakers of English in the United States. Own or manage this property? Enjoy photos of our All Inclusive resort for adults only, set on a private peninsula by the Caribbean Sea and Glistening Waters bioluminescent lagoon. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. What are some of the property amenities at Excellence Oyster Bay? Which is fine as it is the right thing to do. I booked a 2 week stay for the end of September in July when the hotel was still taking bookings. Does Excellence Oyster Bay have any great views? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Free breakfast is served daily. Yes, Excellence Oyster Bay offers an airport shuttle for guests. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Dear Kelly, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Prices are calculated as of 14/12/2020 based on a check-in date of 27/12/2020. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,850 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Please see our partners for more details. Excellence Oyster Bay: Shame On You Excellence Group - See 2 854 traveller reviews, 3,364 candid photos, and great deals for Excellence Oyster Bay at Tripadvisor. Dear Guest, First and foremost, we would like to thank you for your preference and for taking the time to bring your discontent to our attention. The representative casually said, "oh yeah, Oyster Bay is closed." Every night dinner was at a gourmet restaurant! There are more places to choose from in the Falmouth area. No phone call. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. November 16, 2020: we booked our week-long stay (Dec 29-Jan 5) at Excellence Oyster Bay. But after almost 2 months I’m still waiting for my refund of $5904. However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Is parking available at Excellence Oyster Bay? This pandemic has been difficult. please don't book any flights in anticipation to staying. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. Now $396 (Was $̶5̶0̶3̶) on Tripadvisor: Excellence Oyster Bay, Falmouth. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. I called customer service to gather more information and the service was just appalling. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. What food & drink options are available at Excellence Oyster Bay? Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. Yes, dry cleaning and laundry service are offered to guests. This is the version of our website addressed to speakers of English in the United States. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Totally unacceptable! We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. Such a disappointment. Calm, warm, crystal-clear water so snorkeling is a must-do! Everything was on a par with the ERM - the staff were absolutely first class. We would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. They were so attentive and fit us in even though they had no availability for the day. Luminous Lagoon is minutes away. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Luxury and fine dining for our Birthdays! We regret that we were not able to meet your expectations in terms of the communication. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Please, receive our warmest regards from The Excellence Collection. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. first I have to say I love the excellence brand resorts. Taxes and fees that are shown are estimates only. This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Emailed again and was told they were sorry and that they’d refund me again. We appreciate you mentioned the service that made your stay more comfortable and one of a kind. Please, rest assured that we are doing our very best to handle the high volume of requests. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! See 2,853 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. After some research we found your reservation as it was not under your name. Are any cleaning services offered at Excellence Oyster Bay? We promise to congratulate the staff you named on your behalf for their contribution to your wonderful experience whilst in our property. Both of those resorts are as they're name says Excellent! This review is a bit delayed because of circumstances, we were at the resort for three weeks over Christmas and the New Year but the lovely memories are still with us. Breakfast and WiFi are free, and this property also features 2 outdoor pools. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. The Coffee Shop was always worth a mid-morning visit . What are some restaurants close to Excellence Oyster Bay? However, similar to other reviews, we booked our trip to Oyster Bay in August and while Covid exists, as recent as two weeks ago, the site showed that the resort re-opened at the time of our new booking. and our suite for a full refund. Dear Tori, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Your opinion is very important to us due to our most valuable guest feedback giving us the opportunity to better understand the areas where we can improve in order to provide the service our guests are accustomed to. Taxes and fees that are shown are estimates only. See 2,855 traveler reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. We do see that the email of the cancellation on January 10th was read. At Excellence Oyster Bay- Adults Only - All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Please, receive our warmest regards from The Excellence Collection. I have stayed with excellence three times. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. This was our Honeymoon and it was just perfect. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Plenty of sunbeds, parasols and quiet spots. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Now £283 on Tripadvisor: Excellence Oyster Bay, Falmouth. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. more. Unfortunately due to COVID the hotel was closed (completely understandable). See more questions & answers about this hotel from the Tripadvisor community. We were SO excited! View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. white sand beach. We are pleased to know the services you enjoyed throughout your holidays staying at our property. The balance was charged to my credit card a month before we were due to go (even though the hotel was now “closed”) - no problem I thought, they are probably struggling with staff and other COVID problems and it’s likely just an automated system. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. Own or manage this property? Dear guest, Thank you for for taking the time to bring your discontent to our attention. The bottom line is that Covid is here but not communicating with your clients is really bad at a. time where loyalty should matter. Please, receive our warmest regards from The Excellence Collection. Top room amenities include a minibar, air conditioning, and a flat screen TV. Our guest experience is very important to us, and because of that, we would like to let you know that an email notifying the new opening date was sent on January 6th to your email and is still unopen as of today, we kindly invite you to check your spam folder. Conveniently located restaurants include Juici Patties, Leon's Lobster Hut, and Jimmy Buffett's Margaritaville Falmouth. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please, receive our warmest regards from The Excellence Collection. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. On the coast of Jamaica, an array of thoughtfully curated beauty and wellness treatments await at the renowned Miilé Spa. BEWARE OF THIS HOTEL! Claim your listing for free to respond to reviews, update your profile and much more. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. Winston was amazing and so personable at the excellence bar. There are 9 restaurants on site, along with a coffee shop/café. I got the same generic response from their disgruntled customer service that they will refund 30-45 business days don't even bother waiting because that is a lie just do a chargeback with your credit card company to get your money back. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. The white sandy beaches, the huge rooms, the amazing staff. That was ok but no one bothered to call me or email me that our stay was now nullified. I called three weeks ago and I was assured my refund was on the way. Adrine Theresa latoya and Melanie gave us the best service at the spa. Zero communication. Does Excellence Oyster Bay have an airport shuttle? Almost a month now of waiting and no responses. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. Excellence Resorts provide a world of unabashed luxury experiences exclusively for adults, where lush tropical surroundings and modern sophistication gently balance to envelope you in a warm welcome. We will never book with Excellence again. We had a lovely stay at the excellence playa Mujeres So we rebooked to go to Oysterbay first part of September. At excellence everyone is treated fabulously! Thank you for sharing. I lived in Dubai for many and have experienced some impressive hotels there but this place is up there with them all. Not the cheapest but well worth it. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Does Excellence Oyster Bay offer any business services? We are very sorry to read that you did not receive a refund yet. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Further more, no one has yet to call me to apologize for no communication. Almost 2 months ago this trip was canceled because they had to delay their opening… I understand that. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). Although it was a. busy time of year the resort absorbed the numbers very well. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. We are very sorry to read that you have not receive your refund yet. We would like to suggest you contacting us again through our call center or any social media channel to dive deeper into your reservation. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Excellence Oyster Bay, Jamaica: reviews, pictures, travel specials, map, and description. ). Guests praise the dining options. it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. We could have easily shown up on December 29, 2020, for our planned vacation, and SURPRISE - the resort is closed. Please see our partners for more details. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. WHAT. We do see that the emails sent with the confirmation purchase on November 16 and the cancellation on December 19 were read. The hotel is now closed during this time. Excellence Oyster Bay review from Victoria: We cannot express how beautiful the property was, the interior design, the pools and restaurants are all so gorgeous. One of many points of interest available for planning your trip to Jamaica from Visual Itineraries. Still waiting…. Luckily, I was able to cancel our flights. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Are there opportunities to exercise at Excellence Oyster Bay? We recommend calling ahead to confirm details. Please, receive our warmest regards from The Excellence Collection. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. Claim your listing for free to respond to reviews, update your profile and much more. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. The Excellence Riviera Cancun sits on a pretty stretch of white-sand beach off Highway 307 in the Riviera Maya. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). - We were delighted to find another Excellence resort with a shorter flight time. Which popular attractions are close to Excellence Oyster Bay? Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) The newest resort in The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Which room amenities are available at Excellence Oyster Bay? Please, receive our warmest regards from The Excellence Collection. I emailed the hotel a couple of times and got a reply to say I would be refunded. Please, receive our warmest regards from The Excellence Collection. more. 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