Hey Louie, I am going to pass your email on to one of our agents who can give you a call or reply to your email in great detail. Thanks, Hi Michelle, Thank you for the kind comment We do not promote or sell dolphin swims, so I am unable to help you with that question. Hope that helps. NEXUS, one of the tour operators does offer a shopping tour. I hope that helps. Regards Darren. The nightclub on-site is open daily, but the ambiance of the nightclub will really depend on who is there on any given night. I wish I could help. In regards to alcohol, what is the policy for having this delivered to your room as I’ve read multiple trains of thought on trip advisor. The beach is long, the sand is fine and I consider it to be quite a nice beach. Thank you! Sarah. Have a lovely anniversary trip and feel free to comment again once you have stayed there. From the check in process to entering our room ! Sarah, Hello Sarah thanks for all the tips been very helpful. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained.. To be honest, as you drive up the very long drive, it’s … -Rather than roaming the region by yourselves, book as part of a tour / small group. Food is amazing ! The man said that the front desk would check us in, and that afterward, he would sit down with us to explain the activities and services available at the hotel. Royalton Riviera Cancun Resort & Spa: No Casino. I looks like Cancun parasailing is the best. And also is the water safe to drink? Would you have any idea what the Royalton is like during that time?? I will soon be staying at the Royalton for the first time and am concerned about the reports of tourists getting “bad” liquor. It facing the mangroves please Near to the lifts Amd near the adult only pools thank you! Realised we have mangrove view which ive read is not good. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Do you know if the pools are deep? It’s a very good choice. Have you found where to go? I don’t think the mangrove views are that bad…. This is a family oriented hotel, it has a great spa, super luxurious with some excellent restaurants. Any advice would be greatly appreciated! Everything was booked except the buffet. The room did have a mini-bar included with the basics and room service. I’ve read through all the comments and replies but not noticed anything, although I may have missed it. We are leaving next week and my daughter wants to go parasailing. This is an adult’s only section within the larger hotel. The hotel will be more than happy to accommodate you. If you have any questions in the meantime feel free to get in touch via customercare@playadelcarmen.com. . Please let me know if you have any other questions at all. If you want to request certain rooms, your best bet is with your point of booking and/or the hotel directly. I am staying at Royalton from Jan 3rd with my teenage kids. So we did feel a little let down by our uk tour operater for not giving full details. They have vegetarian options and gluten-free options in every restaurant! Is it worth it? The uniform is exactly the same except the time share pushers have a beige shirt with one thick blue stripe and the actual concierges that will help you with any issues have two thinner blue stripes. This region of Mexico is simply stunning so we want you to experience the very best of it. Could you help? The casino at the hotel is now open. Hi Sarah, My husband and I are planning to book a trip to the Royalton is May for our 30th anniversary. Hi Rebecca, Thanks for the feedback! Taxes and fees that are shown are estimates only. When the temperature drops in the wintertime ( November-spring) they go somewhere else. Would you recommend a different resort area in Mexico? Speak soon. Thanks, Greg. If you head to the beach, there are certain sports that are included. Check the amount of precipitation (anything under 20mm is likely just a shower) and check closer to the actual travel dates, things can change quite quickly…. The area is officially called Riviera Cancun, but it is not at all in the Cancun hotel zone. Please let me know if you have any other questions. Let me reach out to the hotel and see if I can get an answer for you on how much an upgrade would be. Ask for a higher floor if you are worried. Have a great day. I just wanted some advice and also a request regarding the room. The room category you booked is very similar to the Luxury Junior Suite. We love feedback!! I could either downgrade to the basic room or for the same price get a swim out room. You’re about to learn why. Hey Gloria, so glad you enjoyed the review. Sarah, We are travelling to the Royalton Riviera next week and it will be our first time to do an all-inclusive. I have booked the hideaway for 1 week from 9th November in a swim up room. Most tours will pick up here, but there is nothing around the resort. Hi Sarah! My Honest Review of Grand Palladium Weddings Riviera Maya, It’s National Tequila Day! Your best option if you want to upgrade to Diamond Club is either directly with the tour operator where you purchased the package, OR directly with the resort. Do they have kids cups with tops at restaurants or should I pack a few sippy cups for my younger son? I will have one of our travel specialists reach out to see if we can help guide you and your family . Not having booked the reservation, I don’t have access to your reservation. There is an extensive list of activities, sports, games, and entertainment. I have read in several reviews to be prepared to tip to get better service, Hi Jamie, You booked the Royalton and not with me?!? Feel free to reach out once you are back . Hello Sarah, I did not find your article until after I booked our trip, which I just did today. We are still in the improvement stages, many of which are based on customer feedback and the overall performance since we opened. My daughter is getting married at the Royalton in late July! My wife wants white sand and clear water. The casino in the hotel was a franchise and has been closed for 6 months now. Thank you for getting in touch! The seaweed comes and goes with the storms. Hope this helps! Hi there – fabulous blog on this resort. Thanks..we are planning to pretty much stay at the resort for the most part. Have I been duped by the tour operator? The water is not quite as turquoise as it can be in other areas. One of your awesome Travel Specialists will contact you shortly . Well, if you’re in Cancun staying at this wonderful hotel then you simply HAVE to experience Coco Bongos we can also help you to book this if you’re interested. Also, I’m not used to busy resorts. In any case, that was the beginning of my love for this corridor of the Yucatan. YES – we can normally price match deals for the Royalton as long as we get a screen shot with a current date and that the package is equal (same room category, same dates etc.). The Hideaway section includes rooms in the 100, 200, and 300 wings arranged around the Hideaway pool. Luxury Accommodations* Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Second, you say the water isn’t as clear as other beaches, what is the reason for that? We just booked the junior suite but I wonder if it is possible to upgrade to diamond club at the hotel? On our last day, I was chatting with the hostess at the main desk and saw that they have a very deep drawer and someone delivered at least a hundred spoons. Costa Occidental de Isla Mujeres National Park is minutes away. Also, what specific amenities are provided in the Diamond club pool section which are not included in the regular section? And if so what is your advice to us to stay safe and travel to resort from airport? Sometimes the price difference is minimal but the difference in service is huge. Bars & Entertainment. Is there two Royalton hotels in Mexico? Or take a taxi to the ADO and travel on our own. Now we’ve booked the ‘plain’ luxury junior suite. Thanks. Sarah. thanks mike, Hi Mike, I’ve booked to go to the Royalton this summer of 2017. With a room at the Hideaway section you CAN access the Royalton areas but unless you book a Diamond Club room, you cannot have access to the Diamond Club section (even if you are Hideaway). Ask finallyretired2015 about Royalton Riviera Cancun Resort & Spa, Ask samanthajaned2017 about Royalton Riviera Cancun Resort & Spa, Ask Bill J about Royalton Riviera Cancun Resort & Spa, Ask Audie S about Royalton Riviera Cancun Resort & Spa, Ask janciepaull about Royalton Riviera Cancun Resort & Spa, Ask 236teresaa about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Pool, Royalton Riviera Cancun Resort & Spa Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Family Resorts, Puerto Morelos All Inclusive Honeymoon Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 10 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 15 websites. We’ve reserved: LUXURY PRESIDENTIAL 1 BEDROOM SUITE OCEAN VIEW, but it does not appear to be in the Diamond Section. Management could make the trip more enjoyable by somehow finding out something about the guest and matching them up with part of the resort that fits them.About the trip from the airport to the resort. Wedding packages are quite reasonably priced which is always a good thing! WOW – that is amazing! I’ve heard the casino at Royalton Riviera Cancun is closed and has been for a couple years. Please let me know if you have any other questions. Dear Audie SThank you for sharing your feedback on Tripadvisor. We will also do our usual PDC visit to Blue Lobster and shopping etc during this trip. It has two queen beds and a full sized pull out couch. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. Delighted to discover your blog. Mexican, a Steakhouse, Asian (with Tepanyaki show cooking tables), Italian, Mediterranean, and even a Sports Bar featuring ‘pub grub’. I am interested in visit to the Mayan pyramids of Tulum and Chichen Itza. The ocean view rooms means you will be on the inside part of the complex, versus facing the back or side mangroves. That being said, unless we get a leftover tropical storm it is very likely a little bit of rain fairly versus all day rain. One of our awesome Travel Specialists will contact you shortly, with a description of the room categories available at The Hideaway at Royalton. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. If you are on the Royalton side, you do not get access to the Hideaway section, even if you have Diamond Club. Your email address will not be published. Thank you , Hi Anna, Thanks for reaching out. My husband and I will be bringing our 16yo twin sons. Each had their own plus and minuses. Hi Sarah! I’m completely stressed about whether I should cancel our trip or not. The ocean view rooms are on the inside part. oh, and would you recommend upgrading to Diamond with a 1 year old baby? Can be hard to get a drink from a bartender, they won't ask you if you want something. You may want to check it out. Turn down service happened 3 nights on 6. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I recently stayed here (hard life!) Most restaurants will also take credit card. If you have any questions at all, let me know and if you book more than one tour, get in touch so we can get you extra discounts. The minimum wage in Mexico is really very low. LOL . The restaurants require “evening casual” wear, so what that means is a collared shirt for men, pants (I think jeans would be okay, but take a pair of khakis just in case) and closed toed shoes. They have a variety of activities. . I understand there’s a butler but outside of actually booking your dinner reservations for you what else can they do? Answer 51 of 106: Hi there, I was wondering how things were looking in the Puerto Morelos area. Number of persons. Hey Jessie, Thanks for getting in touch. Great Blog and such a useful resource. Nice pools and rooms. Thanks again!! We would like to do a dolphin swim with our 12 and 10 year old daughters, but don’t want to travel very far. Is everything included or do you have a limited menu included and then the option to pay more for other items? I would be getting a sitter when my 3yrs old is asleep… do the sitter stay in the dark room? All of the hotels incredible staff make an effort to remove the seaweed after a storm. We love our kids and grandkids but we are looking for a true ADULTS ONLY PROPERTY. Book now! Please feel free to let us know the what tours you are interested in and we can get you the all the info you will need as well as discounts Sarah. Thanks, Hi Weslee, Thanks for getting in touch! I have stayed at many properties in the area and wondering if you can pinpoint Royalton for me – is it a budget hotel? We’re still living on the ‘Vitamin D high’ post-beach holiday and enjoying the renewed energy that came with it. Going the royalton in late September. I have however tried to email the hotel on numerous occasions and different email address with no reply. Thanks for getting in touch. We are thinking of traveling with a 4 month old baby. Hi Maria, no as far as I’m aware it’s all included. Thanks! I believe I heard it was filtered but can’t remember where and want to make sure. So now I’m a little confused because we really wanted to have the ocean view… could you give me some information about the luxury junior suite? Any information would be appreciated. We are so happy to hear you will be celebrating in paradise with us. Is your review on the RRC hotel? Please feel free to reach out if you have any other questions. What are your thoughts? Let us know if we can help with quotes or any more info! In regards to transfers and taxis: A taxi from Cancun to Playa Del Carmen/The Royalton would cast around 100 dollars one way. At the Hideaway section there is only one restaurant that is strictly adult only. we want to have dinner away from the all inclusive some nights and go on some excursions. HI SARA a quick question the two bedroom luxury presidential swim out is that an ocean view and what sections are they in and how are the room set ups tnx. YES, your tour operator will offer excursions and there are several tour offices at the hotel that also offer tours. If you want to have fun with your kids head to the waterslide area. Hungry, yet? Have an amazing trip, don’t forget if you would like to book some tours with a local agency at a real discount, get back in touch via customercare@playadelcarmen.com or comment back to me on here. Is that true? A couple of questions though, please. My family and I are leaving in a couple of days and my mother had a few questions that you may be able to answer. You know i could have saved you a bundle!! We are going tomorrow for a week. crappy beach-to many weeds. Hotel Class: Upscale. Where Can I Get a COVID Test in Cancun & The Riviera Maya? I won’t get into how wrong this is here – please read post ‘how not to be an #AssOnVacation’. The hotel has a sign out front next to the Bellboys with the official taxi rates not only to Cancun but the entire area. Hi anyone know the best rooms. Could you let us know your thoughts on going with kids to the Royalton. Also was this hotel a complete new build hotel, or was it a remodeling of another one? I go to the beach often. Last but not least, in regards to exchanging currency: It’s recommended to do so either in your bank before you leave to Mexico OR in your hotel. In this day and age with more and more food intolerances, this is important. However, I don’t remember this being an issue, but I was always in the room with doors closed and AC on. You are right, the Diamond Club area is further away from the kid’s area. I know that there has been an increase of murders in Cancun. The odds of getting attacked and killed by a shark are 1 in 3,748,067. I will have a travel guru contact you with the pricing for Xcaret with transportation from the Royalton. Thanks for taking time to write in with your feedback. It is our 25th wedding anniversary and I had dreamed of looking out over the ocean, now I seem to understand that I will have to look to the right or left… is this so? Check with your point of purchase (where you bought your package) and they will be able to tell you what kind of room you paid for. Can you tell me more a private transfer in a van which would cost much less than taxi. Hey Sarah, My husband and I leave next week to stay at the hideaway and are nervous about our trip due to all the drug trafficking and recent murders in Cancun. We are spending a lot of money and I don’t want our family time to be ruined by this. The hotel does fumigate regularly for mosquitoes and other creepy crawlies, so we never had any issues when there. Do you by any chance know the cost of an upgrade to a room with a tub on the balcony I arrive on my birthday so would be a good treat? It is open daily from 6pm to 2am and offers 50 slot machines, roulette, and blackjack. The providers you meet in the street of in smaller shops will often try to make as much money as possible and this is how many people get ripped off. Lomas travel stinks. 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